Driver Service Representative Support Staff

Driver Service Representative Support Staff

Department: Operations

Responsible to: Driver Service Manager

The DSR support staff members will act as ombudsmen between the DSR representative, Kriska departments and the drivers. With service excellence as the focus priority for all departments, DSR support staff’s responsibility is to help maintain an effective open line of communication with the drivers and all departments. Conducts all tasks according to established health and safety policies and procedures.

Key Responsibilities:

• Maintain compliance of performance files in Truck Right and Safety Reports. Includes creating NTR where applicable along with ensuring TMW file maintenance is kept up to date as needed.
• Complete 30, 60- and 90-day reviews with the drivers.
• Sending reminders to Drivers for upcoming expirations (annual reviews, expiring documents, etc)
• Acting as the main point of contact when needed to get drivers into the right hands or department if they are unsure who to speak with. (Discussions will go through the DSR)
• Issues PO (purchase orders) as required
• Coach drivers on different delay pays and which delay pay apply to a specific situation.
• Records vacations for Company operators and Owner operators. If vacation request capacity is reached, seek approval through DSR’s.
• Other duties as assigned.

Requirements:

Essential

• College diploma or university degree, or equivalent experience
• Knowledge of the transportation industry
• Good listener and motivator
• Good negotiating and problem solving skills
• Good organizational skills
• Good communication skills
• Ability to work in a team environment
• Ability to work independently
• Ability to multitask
• Excellent computer skills
• Ability to work under pressure and within time constraints
• Good time management skills
• Learns quickly and is open to change
• Approachable and calm composure

Mental Effort:

• Mental and visual concentration on computer for extended periods of time.
• Patience, listening and verbal communication.
• Intense mental attentiveness to details.
• Mental effort required in multi-tasking and handling interruptions that require constant refocusing.

Physical Effort:

• Sitting for extended periods of time.

Working Conditions:

• Office environment with frequent interaction with co-workers, administrative staff and operators.
• Frequent phone calls, updating data, confirming procedures, answering questions.

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