Customer Service Representative

Customer Service Representative

Department: Operations

Responsible To: Customer Service Manager

To focus on the day to day account management of a specific group of customers. To investigate and advise on customer complaints and problems. Conducts all tasks according to established health and safety policies and procedures.

Key Responsibilities:

•  Interact with customers daily, ensuring customer requests and requirements are reflected in the system.
• Communicate customer information to dispatch/planners and others as required on a timely basis.
• Identify sales opportunities and develop strong relationships with customer accounts.
• Follow up on customer inquiries, concerns, or issues, and notify customers when there is a problem.
• Performs trouble-shooting with customers proactively to avoid escalation of problems.
• Effectively deal with customer complaints, resolving the issue on a timely basis, or elevating it to the CS Supervisor.
• Manage trailer banks according to KPI’s.
• Complete reports required by customers, management, ISO etc. ensuring data integrity at all times.
• Other duties and responsibilities as assigned

Requirements:

Essential

• high school diploma or community college diploma
• strong customer service focus
• excellent communication skills
• excellent computer keyboarding skills
• excellent problem solving skills
• good geographical knowledge
• high level of common sense
• ability to work under pressure and within time constraints

Desired

• previous transportation sector experience or experience in a fast-paced, high volume customer service environment

Mental Effort:

• Mental and visual concentration on computer for extended periods of time.
• Patience, listening and verbal communication.
• Intense mental attentiveness to details.
• Mental effort required in multi-tasking and handling interruptions that require constant refocusing.

Physical Effort:

• Sitting for extended periods of time.

Working Conditions:

• Office environment with frequent interaction with co-workers, administrative staff and operators.
• Frequent phone calls updating data, confirming procedures, answering customer questions.
• Rotating shift assignments.

Svoju biografiju možete poslati putem opcije “PRIJAVITE SE”