Planner/Dispatcher

Planner/Dispatcher

Key Responsibilities:

• Throughout shift, continually review list of loads and their respective points of origin, destination, pick up and delivery time.
• Follow processes and procedures for effective planning.
• Plan personnel and equipment according to fairness, proximity (minimizing empty miles) and equipment type required for loads as well as hours of service and maximizing utilization.
• Ensure that operator’s skill support movement of the load (i.e. hazmat, reefer, FAST).
• Ensure border crossings and customer requirements are entered correctly and ACE transmissions are completed accordingly.
• Ensure accurate and timely load requirements are conveyed to operators.
• Coordinate load securement devices i.e. load bars, logistics bars, straps.
• Promote safety, service excellence and teamwork amongst co-workers and drivers.
• Have a complete a thorough knowledge of legal demands i.e. hours of service, weight restrictions, customs clearance.
• Accurately enter orders into the system when customer service associates are not available.
• Ensure accessorial charges are noted where applicable.
• Answer satellite and telephone messages promptly.
• Work closely with Customer Service to keep trailer banks at desired level.
• Work closely with Customer Service to schedule/reschedule delivery appointments as required.
• Work with DSR’s to ensure Operators get home for training/holidays/appointments.
• Accountable for service issues that are a result of planning errors. Ensure follow through with corrective action.
• Provide continuous improvement suggestions for the team.
• Communicate concerns/roadblocks/discrepancies or disciplinary concerns to DSRs.
• Inform Logistics of shipments that they should broker when faced with capacity constraints.
• Report to Sales/Customer Service Associates any roadblocks/difficulties faced with their customer’s shipments.
• Work closely with Fleet Support/DSR in equipment breakdown situations.
• Work closely with Fleet Support to ensure safeties and services are completed timely on all equipment.
• Participate in daily huddles for operational planning purposes.
• Exhibit the following qualities of an effective dispatcher at all times: pride, accountability, professionalism, confidence, rapport, loyalty, resourcefulness, enthusiasm, commitment, good attitude, reliability, ethical and integrity.
• Other duties and responsibilities as assigned.

Requirements:

• high school diploma or college diploma
• excellent geographical knowledge
• good customer relation skills
• excellent computer keyboarding skills
• problem solving and organizational skills
• good communication skills
• ability to work under pressure
• ability to work as a team member or independently
• ability to multitask effectively
• previous transportation sector experience is an asset

Desired

• previous transportation sector experience or experience in a fast-paced, high volume customer service environment

Mental Effort:

• Mental and visual concentration on computer for extended periods of time.
• Patience, listening and verbal communication.
• Intense mental attentiveness to details.
• Mental effort required in multi-tasking and handling interruptions that require constant refocusing.

Physical Effort:

• Sitting for extended periods of time.

Working Conditions:

• Office environment with frequent interaction with co-workers, administrative staff and operators.
• Frequent phone calls updating data, confirming procedures, answering customer questions.
• Rotating shift assignment

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