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Help Desk Representative – French language

Mjesto: Banjaluka

Poslodavac: M Plus BL

Kategorija: Ostalo

Objavljeno: 2024-04-2323. 4. 2024.

Ističe: 23. 5. 2024.

Pregleda: 672

Help Desk Representative – French language

 

Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Representative position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

  •  Talking customers through basic problem-solving processes
  •  Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
  •  Troubleshooting undocumented problems
  •  Allocating workload, assisting new employees and providing feedback for improvement
  •  Understanding the end to end processes that underpin quality customer service
  •  Conducting service audits

What we expect from you:

  •  High school diploma
  •  Fluency in speaking and writing of French language
  •  Intermediate knowledge of English language
  •  Advanced knowledge level of Windows OS
  •  Ability to troubleshoot hardware and software issues
  •  Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
  •  Analytical and problem-solving attitude
  •  Exceptional customer service orientation and team spirit
  •  Willingness to work flexible shifts

What you will get from us:

  •  Competitive and regular earnings
  •  Opportunity to develop skills through paid training
  •  Work in a large, international team
  •  Advancement opportunities/Career development

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

 

Follow the link and apply

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