Help Desk Representative – French language

Help Desk Representative – French language

Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Representative position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

•  Talking customers through basic problem-solving processes
•  Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
•  Troubleshooting undocumented problems
•  Allocating workload, assisting new employees and providing feedback for improvement
•  Understanding the end to end processes that underpin quality customer service
•  Conducting service audits

What we expect from you:

•  High school diploma
•  Fluency in speaking and writing of French language
•  Intermediate knowledge of English language
•  Advanced knowledge level of Windows OS
•  Ability to troubleshoot hardware and software issues
•  Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
•  Analytical and problem-solving attitude
•  Exceptional customer service orientation and team spirit
•  Willingness to work flexible shifts

What you will get from us:

•  Competitive and regular earnings
•  Opportunity to develop skills through paid training
•  Work in a large, international team
•  Advancement opportunities/Career development

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

Follow the link and apply