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Technical Service Engineer

Mjesto: Banjaluka

Poslodavac: GaliaIT d.o.o

Kategorija: Informatika i dizajn

Objavljeno: 2024-04-1515. 4. 2024.

Ističe: 15. 5. 2024.

Pregleda: 1021

Technical Service Engineer

Location – Banja Luka
Job type – Full time

Company description

GaliaIT d.o.o provides technical support services to some of the most recognized companies and brands in the world. We take a proactive approach to solving business challenges and our customers are the heart of everything we do. It's the reason we love rolling up our sleeves and getting down to work – and it's why we're so successful. It takes an entire team to stand behind something big. Interested?

Key duties & responsibilities

  • First level of support for customers to solve technical issues
  • Create process or troubleshooting documentation in the support knowledge base
  • Manage all open tickets and ensure customers get regular updates regarding case status
  • Identify and escalate priority issues that need immediate attention
  • Ability to to multi-task and manage priorities
  • Eager to learn / improve technical skills to solve customer problem faster

The ideal candidate should possess the following attributes:

  • Technical background with experience in Linux, Computer networks, Databases
  • Technical interest in software systems and hardware
  • Preferred 1-3 years’ experience providing technical support to end user customers
  • Troubleshooting skills
  • Self-Starter, pro-actively identifies and delivers value to customers
  • Must be able to speak and understand English language both verbal and written.

Rewards and benefits

  • We have fun while we're at work!
  • Competitive and regular earnings
  • Opportunities to grow and develop your skills on a professional level
  • Exciting client working with the latest technologies
  • Stimulating environment with excellent work conditions

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