Technical Service Engineer

Technical Service Engineer

Location – Banja Luka
Job type – Full time

Company description

GaliaIT d.o.o provides technical support services to some of the most recognized companies and brands in the world. We take a proactive approach to solving business challenges and our customers are the heart of everything we do. It's the reason we love rolling up our sleeves and getting down to work – and it's why we're so successful. It takes an entire team to stand behind something big. Interested?

Key duties & responsibilities

• First level of support for customers to solve technical issues
• Create process or troubleshooting documentation in the support knowledge base
• Manage all open tickets and ensure customers get regular updates regarding case status
• Identify and escalate priority issues that need immediate attention
• Ability to to multi-task and manage priorities
• Eager to learn / improve technical skills to solve customer problem faster

The ideal candidate should possess the following attributes:

• Technical background with experience in Linux, Computer networks, Databases
• Technical interest in software systems and hardware
• Preferred 1-3 years’ experience providing technical support to end user customers
• Troubleshooting skills
• Self-Starter, pro-actively identifies and delivers value to customers
• Must be able to speak and understand English language both verbal and written.

Rewards and benefits

• We have fun while we're at work!
• Competitive and regular earnings
• Opportunities to grow and develop your skills on a professional level
• Exciting client working with the latest technologies
• Stimulating environment with excellent work conditions

You can send your biography via the option “PRIJAVITE SE”