Frontline Support Associate – German and English language

Frontline Support Associate – German and English language

Banja Luka, Bosna i Hercegovina (Remote)

Are you a foodie who loves helping others? Do you have a knack for great communication and want to be the hero who ensures that orders get from the kitchen to the customer—on time, every time? If you’re excited about making an impact, solving problems, and delivering an exceptional experience—this is the role for you!

Why You Should Join Us:

We’re dedicated to delivering exceptional experiences—not just through food deliveries, but in how we support our team and customers. As a Frontline Support Associate, you’ll be the face of the company, helping customers, restaurant partners or couriers every step of the way. Each interaction is your chance to make a real impact and ensure everything runs smoothly from order to delivery.

What You’ll Be Doing:

• Supporting customers, couriers or venue partners via live chat and phone.
• Ensuring smooth delivery operations, making sure that each order reaches its destination on time.

Who You Are:

• You have advanced communication skills in both German and English.
• You’re a fast learner, able to manage multiple tasks, and comfortable in a fast-paced environment.
• Customer-focused – we’re here to create exceptional experiences for our customers, every time they reach out.
• You love being part of a team and enjoy problem-solving with others.
• You can commit to various shift hours, as our service is open 7 days a week.
• No prior experience? No problem! We’re looking for students or anyone with a hunger to learn and grow.

What We Offer You:

• Remote work: Enjoy working from the comfort of your own home.
• Flexible contract options: Choose full-time or part-time (4 or 6 hours/day) contract model.

• Indefinite-term contract

• Comprehensive benefits package: Private health insurance, employee discounts, paid training, birthday day-off and more!

• Work in a large, international team!

Ready to Join Us?

If you’re looking for a role where every day brings something new and you can make a difference in customers’ lives, apply now and be part of an exciting, fast-growing company!